Frequently Asked Questions
GENERAL
What are nicotine pouches?
Nicotine pouches are tobacco-free products that contain nicotine, flavoring, and plant-based fibers. You place them under your upper lip to enjoy nicotine without smoke, vapor, or smell.
Are nicotine pouches legal in Dubai and the UAE?
Yes, nicotine pouches are legal in the UAE when sold by registered and compliant sellers. All our products follow local regulations and quality standards.
Do nicotine pouches contain tobacco?
No. All nicotine pouches we sell are 100% tobacco-free. They contain only purified nicotine and food-grade ingredients.
How do I use nicotine pouches?
Simply place one pouch under your upper lip and leave it for up to 60 minutes, then dispose of it in a trash bin. No chewing or smoking is required.
How long does one pouch last?
One pouch usually lasts between 20 to 60 minutes, depending on your preference and nicotine strength.
Will nicotine pouches stain my teeth?
Most modern nicotine pouches are all-white and stain-free, so they won’t discolor your teeth like traditional tobacco products.
Do nicotine pouches smell?
No. Nicotine pouches are smell-free, making them discreet for use at work, in public, or while traveling.
Are your products original?
Absolutely. We only sell 100% genuine and authentic nicotine pouch brands, sourced from trusted international manufacturers.
SHIPPING
What areas do you deliver to?
We offer fast delivery across all UAE Emirates, with 2-3 hour service in Dubai, Sharjah & Ajman and next-day delivery elsewhere.
How long does delivery take?
We deliver super fast! If you’re in Dubai, Sharjah, Ajman, you can usually get your order within 2-3 hours (if order before 9 pm). For other Emirates, you will get your order in next day.
Do you offer same-day delivery?
Yes! Place your order before 9 PM in Dubai, Ajman, Sharjah and we’ll get it to you the same day within 2-3 hours.
Is there a delivery fee?
Orders over 300 AED get free delivery anywhere in the UAE, so getting your favorite vape products in Dubai or beyond is super easy. For orders under 300 AED, a small delivery fee will be added at checkout.
Do you offer free shipping?
Absolutely - all orders over 300 AED qualify for free delivery UAE-wide.
Do You Ship Internationally?
Currently, we only deliver within the United Arab Emirates.
PAYMENT
What Payment Methods Are Accepted?
We accept Cash on Delivery, debit/credit cards, apple pay/google pay and safe online payments.
Do you offer cash on delivery?
Yes! COD is available for all UAE orders.
Order & Retunrs
Can I return or exchange a product?
Yes! Unopened/unused items can be returned within 3 days of delivery. Just contact us with your order details, and we’ll assist you.
How do refunds work?
Once we get your return and check it, we’ll process your refund back to the same payment method within 1–3 working days.
How do exchanges work?
Exchanges are available for defective or incorrect items. Contact us within 24 hours of delivery with photos of the issue.